Privacy Policy

This policy explains what personal information BetterLiving collects when you use this website or order through WhatsApp, why we collect it, and how you can contact us about it.

Information We Collect

We collect only what's needed to process your order and support you, such as:

• Name, phone number and delivery location/address
• Email address, if you choose to provide one
• Order and payment-status details (for example, M-Pesa transaction reference — never your PIN)
• Messages you send us via WhatsApp or our contact form
• Basic website usage data (for example pages visited) via analytics

How We Use Your Information

We use this information to process and deliver orders, respond to enquiries, provide customer support, and improve our products and website. We do not sell your personal information.

Who We Share It With

We share order details with delivery/courier partners only as needed to fulfil your order, and payment references with our payment provider to confirm transactions. We do not share your information with third parties for their own marketing purposes.

How Long We Keep It

We retain order and contact information for as long as needed to fulfil orders, handle support and returns, and meet our accounting and legal obligations, after which it is deleted or anonymised.

Your Rights

You can ask us what personal information we hold about you, request a correction, or ask us to delete it where we are not required to keep it, by contacting us at info@betterliving.co.ke or via WhatsApp.

Marketing Messages

We will only send you marketing messages (such as WhatsApp updates or a newsletter) if you opt in, and you can opt out at any time.

Contact Us

Questions about this policy can be sent to info@betterliving.co.ke.